Refund Policy

Refund Policy – Hyder Dispatch

At Hyder Dispatch, we value transparency and customer satisfaction. Please review our refund policy below:

1. Eligibility for Refund
Refunds are only applicable under the following conditions:

• Service was not delivered as agreed.

• Cancellation was made within the allowed time frame.

• A genuine technical error or duplicate payment occurred.

2. Non-Refundable Situations
Refunds will not be issued in the following cases:

• Change of mind after dispatch service has started or been scheduled.

• Delays caused by client-side issues (e.g., late documents, miscommunication).

• Services already rendered or partially completed.

3. Cancellation Policy

• Cancellations must be requested in writing via email.

• Advance payments may be refunded (fully or partially) only if the request is made before service initiation.

4. Refund Process

• Approved refunds will be processed within 7–10 business days.

• Refunds will be made through the original mode of payment.

5. Dispute Resolution
If you are not satisfied with the service, please contact our support team first. We’ll try to resolve the issue before initiating a refund.

6. Contact Information
For refund-related questions, please contact us:
📧 support@hyderdispatch.com